FAQ

Frequently Asked Questions – Gunther

What does Gunther sell?

Gunther specializes in digital planners and downloadable products designed to support organization, planning, and productivity.

Are your products digital or physical?

Our main products are digital. They are normally delivered electronically rather than as physical packages.

How do I receive my digital planner?

After successful payment, your product may be provided through a download link, email, customer account, or another electronic delivery method. Check your order confirmation for the instructions.

How long does delivery take?

Digital products are normally delivered electronically after payment confirmation.

For any product requiring physical shipment, orders ship within 1–2 business days via FedEx, and worldwide delivery takes 5–8 business days.

Do you offer worldwide shipping?

For products requiring physical shipment, worldwide delivery is offered where available. The stated delivery timeframe is 5–8 business days, although customs or carrier delays may affect actual arrival.

Which payment methods do you accept?

We currently accept PayPal.

What is your return policy?

We provide a 30-day free return period for eligible requests. For digital products, contact us if you encounter an access issue, receive an incorrect file, or experience a technical problem.

How long do refunds take?

After a refund is approved, a full refund is processed within 5–10 business days. The time for funds to appear in your account may depend on PayPal or your financial institution.

I cannot find my download link. What should I do?

First, check your order confirmation and spam or junk folder. If you still cannot find your download, email meryamnhamaki@outlook.com with your order number.

Can I share or resell my digital planner?

Unless a product specifically states otherwise, digital products are for personal use. You may not redistribute or resell the original files.

Can I use my planner on a phone or tablet?

Compatibility depends on the particular file and the application required to open it. Please check the product description for supported formats and software.

How can I contact Gunther?

Email: meryamnhamaki@outlook.com Phone: +49 821712770 Address: Hauptstraße 67, 09548 Seiffen/Erzgebirge, Germany