Refund policy

Refund & Return Policy – Gunther

Last updated: October 23, 2026

At Gunther, customer satisfaction is important to us. We aim to provide useful digital planners and a straightforward support experience. This policy explains how to request a return or refund.

30-Day Free Return Period

We offer a 30-day free return period for eligible purchases.

If you have a problem with your order or wish to request a return or refund, please contact us within 30 days of receiving the product or, for a digital product, receiving access to it.

Email: meryamnhamaki@outlook.com

Please include your order number, the email address used for the purchase, the product name, and a brief explanation of your request.

Digital Planner Purchases

Our products are primarily digital planners and downloadable files. Digital products are delivered electronically and are not normally returned as physical items.

If you experience any of the following issues, please contact us:

  • Your download link does not work.

  • The file is damaged or cannot be opened.

  • You received an incorrect or incomplete file.

  • You cannot access your purchased product.

  • A technical issue prevents you from using the product as described.

We will review your request and work with you to resolve the issue.

Refund Processing Time

Once a refund has been approved, we will arrange a full refund to the original payment method where possible.

Full refunds are processed within 5–10 business days after approval.

The time required for the funds to appear in your account may depend on PayPal or your financial institution.

Incorrect or Duplicate Orders

If you accidentally place a duplicate order or purchase the wrong product, contact us as soon as possible. We will review the order details and determine an appropriate resolution under this policy and applicable law.

Damaged, Defective, or Incorrect Products

If a digital file is defective, corrupted, incomplete, or different from the product described, we will review the issue. Depending on the circumstances, we may provide a corrected file, replacement download, technical assistance, or refund.

Statutory Consumer Rights

This policy does not remove or restrict any mandatory consumer rights you may have under applicable German or EU law. Special rules can apply to digital content, including the right of withdrawal and the conditions for supplying digital content before a withdrawal period ends.

Contact Us

Gunther Hauptstraße 67, 09548 Seiffen/Erzgebirge, Germany Email: meryamnhamaki@outlook.com Phone: +49 821712770